All sales are final.
We do not offer any exchanges, refunds or returns for purchased consigned items. Returns will not be accepted for a change of mind of any purchase. However, we are happy to consider exemptions to this policy on a case-by-case situation. Please feel free to submit such a request via email or our contact form.
We aim to ship parcels out within three to five business days of the order date. There may be occasions that prevent us from doing so—if this is the case Helmn will send notification in advance.
UNITED STATES ORDERS
Most orders can be shipped for a flat rate of $10 per parcel. Shipping on select smaller items is discounted whenever possible.
Shipping within the United States will include insurance and tracking. Tracking information will be mailed once the item has been shipped.
If you require your parcel to be signed for, we ask that you contact Helmn so that we may ship your package accordingly.
We cannot be held responsible for a parcel once it has been delivered to USPS. Instead, claims may be made directly through USPS.
All international orders are shipped with a tracking number which will be mailed to you once the item has shipped.
We have a flat rate international shipping and handling charge of $40 per parcel. Oftentimes actual shipping and handling rates exceed this amount. However, if actual shipping and handling costs are below this amount we will refund the difference to the purchaser once the item has been shipped.
Items cannot be insured for more than the declared customs value.
We do not collect vat, duties and/or taxes on orders to countries outside of the United States. If you do incur any such additional charges they must be rendered in order for your package to clear customs. We cannot refund orders or accept returned items, if these charges are not paid by the purchaser. Please contact your local customs office for more information.
Helmn cannot warrant that the content of www.helmn.co is at all time free of inaccuracies or typographical errors. We may, at any time, change the content of the site and the items available. Though we strive to always display the correct texts, images, and pricing in the site and web shop. The terms described on this page apply to users of www.helmn.co and are valid for all transactions with Helmn. Helmn may in the terms and conditions be referred to as ‘us’ or ‘we’. We reserve the right to revise these terms and conditions.
All content, images, branding, designs, logos, and other intellectual property appearing on this website is the property of Helmn, unless otherwise stated.